Warranty

ALL OF OUR JEWELLERY COME WITH A SIX MONTH WARRANTY WHEN BOUGHT DIRECTLY FROM OUR WEBSITE OR STOCKISTS AND WITH ORIGINAL PROOF OF PURCHASE.

Unfortunately warranties on your items do not cover general wear and tear or damage caused by accident, misuse or neglect. To avoid these circumstances occurring to your NAKED PALM jewellery please follow our heavily advised Jewellery Care guide.

Resold NAKED PALM jewellery or any NAKED PALM jewellery bought from an unauthorised seller are not covered under our warranty policy.

Please be advised we currently only sell through our own online store powered by Shopify and through our approved stockists. Therefore, our warranty policy is only applicable to items bought directly from us and from our approved stockists.

In the event of a faulty item please email us at hello@nakedpalm.co.uk, in this email please include:

 Your name

 Order number

 As much information as you can regarding the fault

 Image(s) of the described fault

Any items(s) where a fault has been caused due to a customer’s negligence, such as, but not limited to damages from wear or not following the care instructions, we will not be held responsible. Only manufacturing faults will be considered.

We aim to reply to you in email to confirm acknowledgement of your faulty request and the next actionable steps within 2 working days. If you have not received a response from us within 2 working days and our website is not advertising any absence of ours please continue to send us another email regarding your request.