How Do I Return?

Within our packaging you will receive your jewellery and a printed copy of our returns form. Please fill out ALL fields of the form, especially your NAME and ORDER NUMBER failure to complete all fields may result in your return being unable to be processed as it cannot be identified. 

This form MUST be sent back with your item in its original packaging to our returns address.

 

If you require another returns form to include in your parcel for any reason, please download and print the PDF below.

 

ADDITIONAL INFORMATION FOR CUSTOMERS RETURNING OUTSIDE OF THE UK:

Please send your parcel back to NAKED PALM’s returns address using normal post, please do not use a courier service. If you opt to use a courier service to return your parcel back to us we cannot be liable for any custom or import charges that may occur. We recommend using a recorded standard service and kindly ask that you mark the shipment as a ‘RETURN’ so that we are not charged custom and import tax.

In the unfortunate event that we occur any additional fees, such as customs and import tax, for receiving your return these fees will be deducted from your total refund amount and we will email you outlining the costs and reasons.

Please note as the customer, you are responsible for ensuring the return reaches our returns address safely. We are not held liable for any missing returns, we recommend you send your parcel insured, recorded and retain your proof of postage until we have confirmed safe receipt of your return.